Customer Success Executive is a critical role within the Customer Success organization. The Customer Success Executive will be responsible for driving customer success by ensuring customer retention growth and adoption of our SaaS products and technology.
Optimize cross sell/ upsell of existing and new business opportunities through exceptional relationship building and world class technical engagement. Customer Success Executive will be a key point of contact, a trusted advisor to our customers and partners and works closely with cross functional teams such as Product, Engineering, and other internal teams to maximize customer growth and adoption.
To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and problem-solving skills; and be someone who embraces challenges
• Respond to post-sales customer support issues, raised by the customer via phone/email/web, or internally via Active Support.
• Follow up directly with customers on recommendations and action plans.
• Good written and verbal communication skills in English.
• Good interpersonal communication and customer service skills.
• Ability to work under pressure • Ability to manage multiple workstreams
• Analytical approach to problem-solving.