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Job Description
As a CSM at State of Mind AI , you will play a definitive role in impacting the customer’s experience by facilitating onboarding, adoption, and usage. You will be responsible for obtaining and maintaining long-term key customers by comprehending their requirements and working with internal teams to cater to their needs and expectations.
What will you be doing?
Customer Onboarding: As part of a multi-member onboarding pod you will be responsible for ensuring high customer satisfaction scores by adherence to project plans, SLAs, and delivering customer delight.
Product Implementation: Discover all of the requirements for new State of Mind customers, establish the success criteria for implementations and drive the project to completion.
Product Consultation and Adoption: Design and configure the appropriate solution, so that all requirements are met and that customer expectations regarding product use cases and functionality are fulfilled.
Project Management: Project manage different projects in their delivery lifecycle while being on top of all projects, effectively communicating with the customer stakeholders.
Stakeholder management and rapport building: Act as a bridge between customer SPOCs and internal product/tech teams to manage expectations. Also efficiently build rapport with CXO level stakeholders frequently.
Data Insights and Report Building: You will develop and present quarterly business review data to customers and prepare post-meeting reports.
Documentation: Maintain accurate, high-quality, and timely documentation of implementation steps and activities for internal and external partners.
This role offers exciting opportunities to interact with some senior industry leaders and build l long-lasting customer relationships that create deep customer satisfaction and product adoption. Go for the extra mile, by not only solving their issues but delighting them with your simple, efficient, and caring communication.
Requirements
Experience: 4-6 years of work experience in a fast-paced customer-facing role. You have experience with product implementation and handled onboarding projects of multiple customers simultaneously.
Qualification: Degree in Technology, Engineering or Computer Science
Critical Skills: Project management, Excel/Google sheets, Documentation
Managed and executed cross-functional projects within stringent timelines.
Confidently handled projects working directly with leaders of large enterprises.
Brownie Points
B2B SaaS startup experience
If you have exposure working with integrations, that will be a bonus 🙂
Alignment to our core values
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Job Information
How much is the Offered Salary for this role?
State of Mind will offer salary in the range 3.5 LPA - 4.5 LPA. The exact salary will be decided based on your skills, experience and interview performance.
Role requires experience in
Domestic - India
Number of positions / openings
1
What is the Min. Experience required for this job?
State of Mind expects the desired candidate to have minimum experience of 3 years
What is the Max. Experience required for this job?
State of Mind expects the desired candidate to have maximum experience of 5 years
What is the Qualification required for this job?
State of Mind expects the desired candidate to be a Graduate
Degree
Any degree
Work Shift
Day shift
Are there any unique Key Skills required for this job?
State of Mind expects the desired candidate to have the following skills: Client Relationship Management,Customer support,Customer Handling
Work Location Type
Remote
Location
Bangalore