• Job Title: Job Description:

Position Overview: The Hotel Ground Operations Manager is responsible for overseeing and managing the daily operations of a group of hotels within a designated region or property portfolio. This role involves ensuring that all aspects of the hotels’ ground operations run smoothly, efficiently, and in line with the organization’s standards and goals. The manager will collaborate with various departments, including front office, housekeeping, maintenance, and security, to deliver exceptional guest experiences and achieve operational excellence.

Key Responsibilities:

1. Operational Leadership:

 Provide leadership and direction to the ground operations teams across multiple hotels.

 Set performance goals and objectives for each hotel within the group and monitor progress.

 Develop and implement operational policies and procedures to maintain consistency and quality.

2. Guest Experience:

 Ensure that all guests receive a high level of service and satisfaction during their stay.

 Address guest complaints and concerns promptly and professionally, seeking resolution to maintain guest loyalty.

 Implement guest feedback and suggestions to enhance the guest experience.

3. Staff Management:

 Recruit, train, and manage a skilled and motivated ground operations team.

 Conduct regular performance evaluations and provide coaching and feedback.

 Foster a positive and collaborative work environment among staff members.

4. Financial Management:

 Monitor and control departmental budgets and expenses.

 Identify cost-saving opportunities and implement efficient operational practices.

 Maximize revenue through upselling, efficient room inventory management, and revenue optimization strategies.

5. Maintenance and Housekeeping:

 Ensure the cleanliness and maintenance of all hotel facilities and rooms.

 Oversee regular inspections to identify and address maintenance issues.

 Coordinate with the housekeeping department to maintain high cleanliness standards.

6. Safety and Security:

 Implement and enforce safety and security protocols to protect guests, employees, and property assets.

 Respond to emergencies and incidents, working closely with local authorities as necessary.

7. Vendor and Supplier Management:

 Manage relationships with external suppliers, contractors, and service providers.

 Negotiate contracts and agreements to secure cost-effective services and products.

8. Compliance and Reporting:

 Ensure that all hotels comply with local, state, and federal regulations and industry standards.

 Prepare and submit regular reports on hotel performance, occupancy, and revenue.

Qualifications:

 Bachelor’s degree in Hotel Management, Business Administration, or a related field (Master’s degree preferred).

 Proven experience in hotel management or a related role, with a minimum of 5 years in a leadership position.

 Strong leadership and organizational skills.

 Excellent communication and interpersonal abilities.

 Proficiency in hotel management software and systems.

 Knowledge of industry trends, regulations, and best practices.

 Ability to work under pressure and adapt to changing situations.

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