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Customer support executive

Posted by Kredily

2.5 LPA - 4 LPA
About Company
Kredily is a Payroll and HR Software. It is a product of PeopleProsper Technology, a Bengaluru-based HRTech and FinTech company. The company was founded by Devendra Khandegar who is an alumnus of IIT-Kanpur and IIM-Lucknow in 2017. The company serves over 1000 companies and is growing at a rapid pace.
Job Description

Role – Customer Support (Payroll)
Role Type – Full-time

Role and Responsibilities:

● Support the team in the operational conversion of Kredily strategic objectives. ● Provide support and specific advice in the implementation of processes and standards for all Kredily Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training
● Support the identification and planning of services Kredily Services will provide.
● Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts
● Perform user administration tasks (e.g. access management).
● Track service requests and troubleshoots – analyze error messages and questions, support periodic cost and efficiency analyzes to support productivity objectives, support personnel cost budgeting process and control.
● Support evaluation of the services / processes / continuous improvement in scope.
● Contribute to Kredily Services projects at country or BU level Minimum requirements

What you bring to the role:

● Bachelor’s Degree or equivalent in education and experience.
● Certified Payroll Professional designation or equivalent experience preferred. ● At least 2 years of experience in a major payroll processing operation with employees
Proficiency in English & Hindi – other languages are an advantage.

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Job Information

How much is the Offered Salary for this role?

Kredily will offer salary in the range 2.5 LPA - 4 LPA. The exact salary will be decided based on your skills, experience and interview performance.

Role requires experience in

Domestic - India

Number of positions / openings


What is the Min. Experience required for this job?

Kredily expects the desired candidate to have minimum experience of 2 years

What is the Max. Experience required for this job?

Kredily expects the desired candidate to have maximum experience of 4 years


financial services,insurance,Outsourcing/offshoring

What is the Qualification required for this job?

Kredily expects the desired candidate to be a Graduate



Work Shift

Day shift

Are there any unique Key Skills required for this job?

Kredily expects the desired candidate to have the following skills: B2B - Small & Medium Enterprise Sales

Work Location Type




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