Voice Operations

Posted by Just Dial
1 LPA - 1.5 LPA
Application ends: 2023-08-11
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Job Description

Candidates with BPO Experience.

 

  • The expected roles and responsibilities are as follows, for which they will be completed trained:
  • Handling the Callers’ diligently and providing the required information promptly over the phone.
  • Listen to the callers’ concerns, Issues, and queries (if any) respond & direct them appropriately.
  • Refer escalations & questions to respective team, if required for prompt closure.
  • Maintain a positive attitude and calmly respond to the callers.
  • Understand the process, execute, and maintain SLA in Certain Metrics.

 

Shifts:

 

  • Female candidates – 8 am – 1 pm, 8.30 am – 1.30 am, 9am – 2 pm, 10 am – 3 pm.
  • Male candidates – 4 pm – 9 pm, 5 pm – 10 pm, 6 pm – 11pm,  7 pm to 12 pm.
     

The candidates will be asked to come in either of the shifts.

  • Week offs will be given during the week and Saturday/Sunday will be a working day.

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