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We are looking for a Customer Service Executive who will be responsible for onboarding, handling questions, comments and complaints of our existing clients. The person should be focused to provide positive customer experiences by enhancing relationships between them.
Responsibilities:
Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
Should be able to answer to emails timely ensuring adherence to the process standards.
Follow up customer calls made wherever is necessary.
Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
Attend mandatory training sessions to stay updated on product or company policy changes.
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Input data into the company.
Desired Skills and Requirements
Must have:
Strong problem solving abilities on technical and accounting basics.
Knowledge about GST & Tally ERP would be appreciable.
Verbal and written communication skills
Listening skills
Problem analysis and problem solving
Attention to detail
Team work
High level of professionalism
Must be available to work on roster basis
Vyapar App will offer salary in the range 2.5 LPA - 3.5 LPA. The exact salary will be decided based on your skills, experience and interview performance.
Domestic - India
10
Vyapar App expects the desired candidate to have minimum experience of 0 years
Vyapar App expects the desired candidate to have maximum experience of 3 years
financial services
Vyapar App expects the desired candidate to be a Graduate
Any
Day shift
Vyapar App expects the desired candidate to have the following skills: Customer Handling,Customer support
Office
Bangalore
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