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Customer Support | Vyapar Jobs

Posted by Vyapar App

Bangalore
2.5 LPA - 3.5 LPA
About Company
Vyapar App
Job Description

 

We are looking for a Customer Service Executive who will be responsible for onboarding, handling questions, comments and complaints of our existing clients. The person should be focused to provide positive customer experiences by enhancing relationships between them.

 

 

 

Responsibilities:

 

Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.

Should be able to answer to emails timely ensuring adherence to the process standards.

Follow up customer calls made wherever is necessary.

Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

Attend mandatory training sessions to stay updated on product or company policy changes.

Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

Input data into the company.

 

 

Desired Skills and Requirements

 

 

 

Must have:

 

Strong problem solving abilities on technical and accounting basics.

Knowledge about GST & Tally ERP would be appreciable.

Verbal and written communication skills

Listening skills

Problem analysis and problem solving

Attention to detail

Team work

High level of professionalism

Must be available to work on roster basis

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Job Information

How much is the Offered Salary for this role?

Vyapar App will offer salary in the range 2.5 LPA - 3.5 LPA. The exact salary will be decided based on your skills, experience and interview performance.

Role requires experience in

Domestic - India

Number of positions / openings

10

What is the Min. Experience required for this job?

Vyapar App expects the desired candidate to have minimum experience of 0 years

What is the Max. Experience required for this job?

Vyapar App expects the desired candidate to have maximum experience of 3 years

Industry

financial services

What is the Qualification required for this job?

Vyapar App expects the desired candidate to be a Graduate

Degree

Any

Work Shift

Day shift

Are there any unique Key Skills required for this job?

Vyapar App expects the desired candidate to have the following skills: Customer Handling,Customer support

Work Location Type

Office

Location

Bangalore

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