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Senior Customer Success Associates | Unacademy Jobs
Posted by Unacademy
Bangalore
7.5 LPA - 8.5 LPA
About Company
Unacademy is an Indian Multinational educational technology company that provides online educational platform with its headquarters in Bangalore, Karnataka. It prepares students for various competitive exams, as well as provides content on foundational and skill building courses.
Job Description
Job Description:
As a Senior Category Associate – you will be responsible for managing and resolving category-related inquiries and issues. You will work closely with internal teams, external vendors, and customers to ensure effective communication and resolution of category-related concerns. Your primary focus will be to provide accurate and timely responses to inquiries, while maintaining a high level of customer satisfaction. This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities:
- Respond to category-related inquiries from Learners, Category teams, and internal teams promptly and professionally.
- Strive to achieve high levels of customer satisfaction (CSAT) by addressing inquiries effectively and ensuring prompt resolution.
- Gather relevant information to fully understand the nature of inquiries and provide appropriate solutions or recommendations.
- Collaborate with cross-functional teams, including Sales, category and business teams to resolve category-related issues.
- Conduct research and analysis to identify trends, patterns, and opportunities within assigned categories.
- Stay up to date with offers and promotions, updates, new goal/batch launches related to assigned categories.
Requirements:
- Bachelor’s degree in any discipline.
- Prior experience in customer service, escalations is an added advantage.
- Strong communication skills, both written and verbal, with the ability to effectively interact with internal and external stakeholders.
- Excellent problem-solving and analytical skills, with the ability to gather and interpret data to drive informed decisions.
- Detail-oriented mindset and the ability to multitask and prioritize work effectively in a fast-paced environment.
- Familiarity with ticketing tools (Freshdesk), Tableau, MS office and CRM
- Strong interpersonal skills and the ability to work collaboratively in cross-functional teams.
- Self-motivated and proactive with a strong sense of ownership and accountability.
- Ability to adapt to changing priorities and deadlines.
- Note: The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.
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Job Information
How much is the Offered Salary for this role?
Unacademy will offer salary in the range 7.5 LPA - 8.5 LPA. The exact salary will be decided based on your skills, experience and interview performance.
Role requires experience in
Domestic - India
Number of positions / openings
1
What is the Min. Experience required for this job?
Unacademy expects the desired candidate to have minimum experience of 2 years
What is the Max. Experience required for this job?
Unacademy expects the desired candidate to have maximum experience of 4 years
Industry
education management
What is the Qualification required for this job?
Unacademy expects the desired candidate to be a Graduate
Degree
Any
Work Shift
Day shift
Are there any unique Key Skills required for this job?
Unacademy expects the desired candidate to have the following skills: B2C Sales
Work Location Type
Office
Location
Bangalore