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Trainer in E Commerce Domain | Tech Mahindra Kolkata

Posted by Tech Mahindra

Kolkata
3.5 LPA - 4.5 LPA
About Company
Tech Mahindra
Job Description

Job Responsibilities of Trainer in e-Commerce Domain at Tech Mahindra
 

  • Ensure successful execution of training needs
  • Measure program training effectiveness
  • Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
  • Send reports/MIS to the Operations team on the progress/pending status of activities
  • Review content at regular intervals to ensure all updates are incorporated
  • Participate in Internal & External Calibrations
  • Manage Knowledge Check for New Hires & Production Staff
  • Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

Knowledge, Skills and abilities for Trainer in e-Commerce Domain at Tech Mahindra

 

  • Very Strong written and verbal communication skills (English)
  • Customer/ Client Handling Skills
  • Experience in any product/process/soft skill/up-skilling training
  • Open to Work in 24X7, 6 days working Rotational

 

 

Desired Candidate Profile  for Trainer in e-Commerce Domain at Tech Mahindra

  • Min Graduate (Any) mandate
  • Overall, 3 years’ experience & 1 Year as a Trainer from a BPO Non-Telecom/ Ecommerce process. (Mandate)
  • Strong understanding of and experience in product training in domestic / International BPO domain
  • Looking for immediate joiner (will add to advantage)
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Job Information

How much is the Offered Salary for this role?

Tech Mahindra will offer salary in the range 3.5 LPA - 4.5 LPA. The exact salary will be decided based on your skills, experience and interview performance.

Role requires experience in

Domestic - India

Number of positions / openings

33

What is the Min. Experience required for this job?

Tech Mahindra expects the desired candidate to have minimum experience of 3 years

What is the Max. Experience required for this job?

Tech Mahindra expects the desired candidate to have maximum experience of 5 years

Industry

Outsourcing/offshoring

What is the Qualification required for this job?

Tech Mahindra expects the desired candidate to be a Graduate

Degree

Any

Work Shift

Day shift

Are there any unique Key Skills required for this job?

Tech Mahindra expects the desired candidate to have the following skills: B2B - Small & Medium Enterprise Sales

Work Location Type

Office

Location

Kolkata

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