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Technical Support – Voice – L1 Agent(Fresher, Experience), L1 Sr Agent

Posted by Tech Mahindra

3.5 LPA - 6 LPA
About Company
Tech Mahindra
Job Description


  • Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
  • Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
  • Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
  • First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
  • Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred. 
  • Perform post-resolution follow-ups to help requests or incidents. 
  • Research issues and resolves technical problems.
  • Creating/updating knowledge articles and support processes functions 



  • Experience – Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)
  • Written and verbal communication skills. 
  • Exceptional ability to multitask.
  • Exceptional ability to adapt and learn new platforms and skills on the fly.
  • Exceptional sense of urgency
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Ability to work under pressure involves dealing with constraints which are often outside of your control – these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
  • Good to have – Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
  • Good to have – ITIL Knowledge
  • Graduate from an accredited institution or Under-graduate with relevant technical experience

Previous customer/technical support or technology experience


Shifts – 24 x 7


Mode of work – Work from Office (WFO)


Process – Blended


PFB the salary Structure & the JD enclosed :-


Interview Process – HR screening, SVAR test/ Communication round, Operation round interview (Virtual /Face to Face Interview at campus)


Required candidates with excellent communications with basic Technical understanding / Service desk background.



  • Band – U1/U2
  • Role – Technical support/Sr. Technical Support
  • Salary Grids – Given below


Role Band Language Hyderabad
L1 Agent Fresher U1 English 350000
L1 Agent Exp (< 18 Months) U1 English 500000
L1 Sr. Agent U2 English 600000
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Job Information

How much is the Offered Salary for this role?

Tech Mahindra will offer salary in the range 3.5 LPA - 6 LPA. The exact salary will be decided based on your skills, experience and interview performance.

Role requires experience in

Domestic - India

Number of positions / openings


What is the Min. Experience required for this job?

Tech Mahindra expects the desired candidate to have minimum experience of 2 years

What is the Max. Experience required for this job?

Tech Mahindra expects the desired candidate to have maximum experience of 4 years


information services

What is the Qualification required for this job?

Tech Mahindra expects the desired candidate to be a Graduate



Work Shift

Day shift

Are there any unique Key Skills required for this job?

Tech Mahindra expects the desired candidate to have the following skills: Customer support

Work Location Type




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