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TEAM LEADER – BPO | Non-Voice Process | Tech Mahindra

Posted by Tech Mahindra

3.5 LPA - 4.5 LPA
About Company
Tech Mahindra
Job Description


EXP for for TEAM LEADER – BPO  Non Voice Process at Tech Mahindra


Overall 3 Year & TL 2  Years Min (Non Voice Process)

Job Description  for TEAM LEADER – BPO  Non Voice Process at Tech Mahindra


  • Must have excellent product knowledge
  • Should have the maturity and experience to manage his/her team members and serve as a strong second line
  • Should have the required expertise and analytical skills to provide strategic process improvement inputs  – (operational excellence)
  • Ownership on Quality performance of delivery
  • Should be open to work 24/7
  • Attrition & Absenteeism management & ownership for control
  • To own, drive and develop the team members for being effective in their role
  • Need to work towards enhancing the customer experience and overall service delivery
  • Meeting client expectation and process metric

Role and Responsibilities:

  • To motivate, develop and mentor team members in a dynamically changing environment.
  • Monitor projects/transactions and provide qualitative/constructive feedback to the team members/Team Leaders.
  • Answer operations related queries from the client.
  • Drive process performance to achieve and exceed SLA deliverable.
  • To create a conducive and stimulating environment for the teams to accomplish their goals.
  • Manage expectations of his/her team members and proactively should be able to sense their needs.
  • Represent the organization and participate in client visits and reviews.
  • Ability to drive process, performance & transformation
  • Maintain delivery dashboards with analysis
  • To be a part of the client calibration call to have better understanding of the process and for continuous improvement

Candidate Specifications  for TEAM LEADER – BPO  Non Voice Process at Tech Mahindra:

Any Graduate (is a must)
Excellent verbal communication in English.
5 Years of experience in Domestic / International BPO. 
Should have prior experience / knowledge in Domestic / International inbound & outbound voice process.
Should be currently designated as TL in the current / last organization.


Languages: English/Hindi


Technical Skills :
– System knowledge
– MS Office


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Job Information

How much is the Offered Salary for this role?

Tech Mahindra will offer salary in the range 3.5 LPA - 4.5 LPA. The exact salary will be decided based on your skills, experience and interview performance.

Role requires experience in

Domestic - India

Number of positions / openings


What is the Min. Experience required for this job?

Tech Mahindra expects the desired candidate to have minimum experience of 3 years

What is the Max. Experience required for this job?

Tech Mahindra expects the desired candidate to have maximum experience of 4 years



What is the Qualification required for this job?

Tech Mahindra expects the desired candidate to be a Graduate



Work Shift

Day shift

Are there any unique Key Skills required for this job?

Tech Mahindra expects the desired candidate to have the following skills: B2B - Small & Medium Enterprise Sales

Work Location Type




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