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Quality Analyst | Exp in Contact Center Must | Tech Mahindra Kolkata

Posted by Tech Mahindra

Kolkata
3.5 LPA - 4.5 LPA
About Company
Tech Mahindra
Job Description

Job Description:

 

       Need to have specialization in written & spoken English

 

·       Willingness to work in24x 7 work environment

 

·       Good Knowledge of Audit and Evaluation function 

 

·       Analytical bent of mind having Knowledge of Seven Quality tools 

 

·       Understanding of the Business situation and capability to address issues 

 

 

Role and Responsibilities

 

 

   Conduct Transaction quality audits 

  

·        Provide Transaction Quality Metrics 

  

·        Provide Feedback and suggestions for Process improvement 

  

·        Publish Dashboards at defined intervals

  

·        Conduct Root Cause Analysis for Process Deviations 

  

·        Drive Quality Initiatives

  

·        Provide data inputs to internal stake holders 

 

Candidate Specifications

 

 

Graduation must

 

  • 3-years of work experience in contact centers (Experience in customer service field in a contact center) and one year Quality experience as QA
  • Fluent in English & Hindi is mandate
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Job Information

How much is the Offered Salary for this role?

Tech Mahindra will offer salary in the range 3.5 LPA - 4.5 LPA. The exact salary will be decided based on your skills, experience and interview performance.

Role requires experience in

Domestic - India

Number of positions / openings

53

What is the Min. Experience required for this job?

Tech Mahindra expects the desired candidate to have minimum experience of 3 years

What is the Max. Experience required for this job?

Tech Mahindra expects the desired candidate to have maximum experience of 5 years

Industry

Outsourcing/offshoring

What is the Qualification required for this job?

Tech Mahindra expects the desired candidate to be a Graduate

Degree

Any

Work Shift

Day shift

Are there any unique Key Skills required for this job?

Tech Mahindra expects the desired candidate to have the following skills: B2B - Small & Medium Enterprise Sales

Work Location Type

Office

Location

Kolkata

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