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Associate Manager Operation | Tech Mahindra Kolkata

Posted by Tech Mahindra

5 LPA - 6 LPA
About Company
Tech Mahindra
Job Description

Skills required for Associate Manager Operation  at Tech Mahindra 


  • Have Handled any Domestic Inbound Contact Centre Operations 

•             Good Knowledge of Inbound and Back Office Contact Centre KPI’s

•             Understanding of CSAT and customer experience 

•             The candidate should also have excellent problem-solving capabilities and lateral thinking skills

•             Should be flexible to work in 24×7 shifts.

•             Learn the process and be the product and domain expert

•             Good Knowledge on Quality Tools, Excel & PowerPoint Presentation

•             Knowledge of operational process, logical thinking, reporting and analysis

•             Ability to handle pressure

•             Ability to follow instructions and client requirements within TAT and with accuracy

•             Open to change, multi-tasking skills, Good Team handling

•             Shows flexibility/ownership & can work under pressure situation

•             Ability to work with in challenging environment with tight delivery timelines

•             Willingness to work in rotational shifts and rotational week offs



Candidate Specifications for Associate Manager Operation  at Tech Mahindra 


Graduate is a must

8 – 10 Years Overall exp in BPO

3 Years exp IN AM Role in BPO 



Role and Responsibilities of Associate Manager Operation  at Tech Mahindra :


•             Key owner in ensuring the SLAs is met

•             Supervise, Coach and monitor a group of TLs in day-to-day operations & people management

•             Ensure adherence to the process deliverable (SLA’s)

•             Escalate issues in a timely manner across functions

•             Ensure working practices are well operational with minimal disruption to improve efficiency

•             Work closely with all support function teams

•             Good knowledge of Tech M & Client Compliance

•             Closely monitoring daily productivity against the defined Service Level standards

•             Perform regular audit checks on client defined compliance requirements

•             Coach & monitor Team leads in day-to-day operations &people handling

•             Analyze and generate reports for team performance on processes

•             Develop a continuous learning process for the team

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Job Information

How much is the Offered Salary for this role?

Tech Mahindra will offer salary in the range 5 LPA - 6 LPA. The exact salary will be decided based on your skills, experience and interview performance.

Role requires experience in

Domestic - India

Number of positions / openings


What is the Min. Experience required for this job?

Tech Mahindra expects the desired candidate to have minimum experience of 8 years

What is the Max. Experience required for this job?

Tech Mahindra expects the desired candidate to have maximum experience of 10 years



What is the Qualification required for this job?

Tech Mahindra expects the desired candidate to be a Graduate



Work Shift

Day shift

Are there any unique Key Skills required for this job?

Tech Mahindra expects the desired candidate to have the following skills: B2B - Small & Medium Enterprise Sales

Work Location Type




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