Customer Success Executive

Responsibility

• High empathy towards customer problems while catering to customer requirements.

• Handle post-purchase interaction with the customers.

• You are responsible for building customer relationships post-purchase.

Requirements:

• 1+ years working in Customer Success or client operations role.

• Excellent customer relationship management skills.

• Excellent verbal & written communication skills.

• You can explain complex issues in simple terms and adapt your tone for different customers.

• You are a self-starter that anticipates requests and doesn’t need a lot of oversight.

• You nurture customer relationships and don’t view them as transactional emails/calls.