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Job Description
Responsibility
• High empathy towards customer problems while catering to customer requirements.
• Handle post-purchase interaction with the customers.
• You are responsible for building customer relationships post-purchase.
Requirements:
• 1+ years working in Customer Success or client operations role.
• Excellent customer relationship management skills.
• Excellent verbal & written communication skills.
• You can explain complex issues in simple terms and adapt your tone for different customers.
• You are a self-starter that anticipates requests and doesn’t need a lot of oversight.
• You nurture customer relationships and don’t view them as transactional emails/calls.
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Job Information
How much is the Offered Salary for this role?
State of Mind will offer salary in the range 15000 LPA - 20000 LPA. The exact salary will be decided based on your skills, experience and interview performance.
Role requires experience in
companies with 100+ employees
Number of positions / openings
1
Industry
Software Product
Degree
NA
Work Shift
Day shift
Are there any unique Key Skills required for this job?
State of Mind expects the desired candidate to have the following skills: Client handling,Client relationship,Communication skills,Customer handling,Interpersonal skills,Presentation skills