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Customer and Technical Support Specialist-Tech mahindra jobs

Delhi
1.5 LPA - 2 LPA
About Company
Jupsoft, one of the Best IT company in Noida (India), provides various services to its clients software development, Web development, Mobile app development XML services at cost-effective prices. The foundation of this company was laid in 2004 in the presence of conspicuous dignitaries. We have a team comprising software professionals with vast experience in their respective domains. In terms of today's pedagogic requirements, we have devised a sophisticated and customized software that streamlines the education system in schools, colleges and various other educational institutions. In addition, our services are related to various other sectors Retail and Distribution, Printing and Publishing, Medical and Healthcare and various other organisations.
Job Description
  1. Respond to customer inquiries and technical support requests via phone, email, and chat in a timely and professional manner.
  2. Troubleshoot technical issues related to our products/services and provide appropriate solutions or workarounds.
  3. Document and track customer interactions, technical issues, and resolutions in the ticketing system.
  4. Collaborate with other teams, including product development and engineering, to escalate and resolve complex technical issues.
  5. Provide guidance and training to customers on the use of our products/services.
  6. Continuously update knowledge base articles and documentation to improve self-service resources for customers.
  7. Participate in team meetings and contribute to process improvement initiatives.
  8. Stay updated on product/service updates, features, and industry trends to better assist customers.
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Job Information

How much is the Offered Salary for this role?

Jupsoft Technologies will offer salary in the range 1.5 LPA - 2 LPA. The exact salary will be decided based on your skills, experience and interview performance.

Role requires experience in

Domestic - India

Number of positions / openings

1

What is the Min. Experience required for this job?

Jupsoft Technologies expects the desired candidate to have minimum experience of 0 years

What is the Max. Experience required for this job?

Jupsoft Technologies expects the desired candidate to have maximum experience of Less than 1 Year

Industry

Information Technology & Services

What is the Qualification required for this job?

Jupsoft Technologies expects the desired candidate to be a Graduate

Degree

Any

Work Shift

Day shift

Are there any unique Key Skills required for this job?

Jupsoft Technologies expects the desired candidate to have the following skills: B2B - Small & Medium Enterprise Sales

Work Location Type

Office

Location

Delhi

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