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CRM (Customer Service + Email and Chat)

Posted by Ivaira solutions

Bangalore,Indore,Mumbai
1 LPA - 5 LPA
About Company
Job Description

  

Job Description :

• Responsible for handling customer queries via email and chat.

• Resolve customer complaints and inquiries in a timely and accurate manner.

• Provide customers with product and service information.

• Identify and escalate priority issues.

• Follow up customer interactions.

• Gather customer feedback and provide insights to the team.

• Update customer information in the customer service database.

• Ensure customer satisfaction and provide professional customer support.

• Maintain a positive, empathetic and professional attitude towards customers.

• Follow communication procedures, guidelines and policies.

 

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Job Information

How much is the Offered Salary for this role?

Ivaira solutions will offer salary in the range 1 LPA - 5 LPA. The exact salary will be decided based on your skills, experience and interview performance.

Role requires experience in

Domestic - India

Number of positions / openings

25

What is the Min. Experience required for this job?

Ivaira solutions expects the desired candidate to have minimum experience of 0 years

What is the Max. Experience required for this job?

Ivaira solutions expects the desired candidate to have maximum experience of 0 years

Industry

executive office,telecommunications

What is the Qualification required for this job?

Ivaira solutions expects the desired candidate to be a Graduate

Degree

Any

Work Shift

Rotational shift

Are there any unique Key Skills required for this job?

Ivaira solutions expects the desired candidate to have the following skills: B2B - Small & Medium Enterprise Sales

Work Location Type

Office

Location

Bangalore,Indore,Mumbai

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