Get Interesting Jobs!
Subscribe to our job notifications
Practice with AI powered mock interviews
Interview preparation, Mock interview
Customer service Specialist | Noida | IdreamCareer
Posted by iDreamCareer
Noida
3 LPA - 4 LPA
About Company
About Us iDreamCareer is India’s leading EdTech venture recognized as one of the World’s top 200 Edtech companies by ASUGSV Summit 2020 & the top 100 EdTech companies in South Asia by Holon IQ 2020. It works with high school & undergrad college students via its full-stack career guidance product, including content on careers, colleges, exams, scholarships, psychometric assessment tools & one-on-one live counseling.
Job Description
iDreamCareer.com (iDC) is India’s leading EdTech venture that provides career and college guidance to high school and undergrad college students through its full-stack product. The company has been recognized as one of the world’s top 200 Edtech companies by ASUGSV summit 2020 and top 100 EdTech companies in South Asia by Holon IQ 2020. iDC works with 14 state governments and 150+ private schools, including 3 of the top 10 ranked schools in India, and has partnered with 15+ State Governments to serve over 20 million+ students across India and the Middle East.
Role Description
As a Customer Service Specialist, you will be instrumental in ensuring our clients have a seamless and positive experience. Your role involves efficiently managing client data, addressing inquiries, concerns, and overseeing counseling session schedules.
*This position requires your presence at our Noida office six days a week.
Key Responsibilities:
Client Onboarding, Support & Feedback Collection:
- Assist in the seamless onboarding of new clients, providing them with all necessary information and resources to begin their career counseling journey.
- Serve as a point of contact for clients, guiding them through the process and ensuring they have a positive experience.
- Collect feedback and address any customer grievances.
Operations Management and CRM Utilization:
- Efficiently manage client data and records using our CRM tool.
- Accurately report and update client information, ensuring all details are properly recorded and maintained.
- Manage records of payouts due to counselors.
- Identify and report operational challenges to the concerned stakeholders.
Scheduling and Booking Oversight:
- Utilize the counselor booking system to schedule counseling sessions for clients.
- Monitor and manage the booking system to prevent backlog and ensure efficient utilization of counseling resources.
- Call clients in order to minimize the backlog
Qualifications & Skills
- Excellent Communication Skills: Ability to convey information clearly and empathetically to clients.
- Strong Data Management and Organizational Skills: Proficiency in using CRM tools and effectively updating Google Sheets and reports.
- Customer-Focused Mindset: Dedication to providing exceptional service to clients.
- Detail-Oriented: Capable of handling multiple tasks and responsibilities simultaneously.
- Collaborative Ability: Ability to collaborate effectively with multiple teams to solve operational problems.
- Experience of minimum 2 years in post-sales operation is a must
Apply to this job
Impress hiring managers with your application
for easy apply if you have an account already
Job Information
How much is the Offered Salary for this role?
iDreamCareer will offer salary in the range 3 LPA - 4 LPA. The exact salary will be decided based on your skills, experience and interview performance.
Role requires experience in
Domestic - India
Number of positions / openings
1
What is the Min. Experience required for this job?
iDreamCareer expects the desired candidate to have minimum experience of 1 year
What is the Max. Experience required for this job?
iDreamCareer expects the desired candidate to have maximum experience of 4 years
Industry
e-learning
What is the Qualification required for this job?
iDreamCareer expects the desired candidate to be a Graduate
Degree
Any
Work Shift
Day shift
Are there any unique Key Skills required for this job?
iDreamCareer expects the desired candidate to have the following skills: Customer Handling,Customer support
Work Location Type
Office
Location
Noida