About the Company

Pepperfry(www.pepperfry.com)was launched in January 2012 and has since changed the way Indians shop for their homes.

Cofounded by eBay colleagues AmbareeshMurty and Ashish Shah, Pepperfry has the support of marquee investors like Goldman Sachs, Norwest Venture Partners, Bertelsmann Investments, Zodius Capital, State Street Global Advisors, and Pidilite(themakersofFevicol).

Over the years, Pepperfry has built strong differentiation across various aspects of the Furniture and Home Products value chain. Pepperfry is an inventory-light managed marketplace with high-margin private labels and its own factory-to-home big box supply chain.

Pepperfry’s unique omnichannel approach, category-leading top-of-mind brand recall and a 50%+ share of the online category traffic have helped it become the starting point for furniture purchases in India.

Job description

We are looking for a passionate individual with excellent communication skills, good business judgment and analytical thinking and superior organizational & time management skills. The person should have rich experience ideally in furniture or home business and a good sense of business administration

Role Responsibilities

• Responsible for the overall performance of the Studio – Business performance, Operational Excellence, People &Process related matters.
• Business performance – Achieve and exceed targets for key metrics – footfalls, conversions, sales, the business as applicable, outbound and B2B business as applicable, channel partner and design partner business as applicable, buy on phone, etc.
• Personally, contribute in an outsized proportiontotargetachievementoftheStudio via intensive key customer/partner facing interactions
• outside people –Manage team actively, monitor performance, provide coaching for correction and development, maintain and improve the morale of the team by helping them to grow as professionals and also achieving their immediate short-term business goals.
•  
• Actively build skills in team members across–product knowledge, and sales process knowledge. Do this both directly and by taking help from central resources, merchants etc.
• Follow the process with high adherence and integrity–and, manage people and the development, and interactions with customers and partners.
• ,Make plans for in-store and local activities–events/initiativestopromoteStudiointhecatchment.Bethepointpersonfor such activities that are driven centrally too.
• Take ownership of customer satisfaction for all in-store and associated,off-store,activities.

Desired Skills and Competencies

• Strong sales and concept selling skills, understanding of customer handling, and experience in retail sales.
• Team management and leadership skills–monitoring performance, ensuring operational discipline, coaching, and training.
• Experience/Skill in managing the retail environment–upkeep/maintenance,layout,merchandising
• Strong communication skills(,)and interpersonal skills
• ,understandingofbusinessmetrics
• Detail-oriented and able to execute programs and processes on time and fault-free

Associated Behaviors

• Leadbyexamplein –professional diligence,sales skills,customer handling,process adherence
• Proactively seeking new opportunities in the catchment area to generate business
• Effectively manage the team through a combination of–clear, fair, immediate feedback on their behavior, and skills outcomes and use metrics to provide new ideas and developmental impetus.
• Be the owner of the Pepper fry location, be the leader of the team, and represent the organization strongly to customers/ partners/ external world

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