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ORM Executive

Posted by Futuready Media

Mumbai,Navi Mumbai,Thane
1.5 LPA - 2 LPA
About Company
We’re a digitally-led creative agencyrnWe create brands, launch campaigns, and boost brand performance across digital platforms. Based in Mumbai, we offer digital marketing, social media marketing, graphic design, web design, web development, video and animation, and SEO services.
Job Description

Back Office Executive

 

Education: Any Graduate / Post Graduate

 

Exp: 1-2 years / Fresher’s

 

Futuready Media is on the lookout for a passionate learner who can manage responses of brands on

social platforms.

 

MANDATORY SKILLS.

• MS Excel / PowerPoint / Word

• Basic social media knowledge

• Excellent oral & written communication skills

 

ROTATIONAL SHIFT

• 24 hours operation

• 3 shifts (7 am -3 pm) (3 pm- 11 pm) (11 pm to 7 am)

 

Weekly Off – Rotational

 

Duties and Responsibility

• The ORM Executive is responsible for online complaints receiving, tracking, and analyzing

the same by giving them proper responses.

• Facilitate problem resolution along with other questions. Consistently create an exceptional

consumer experience with each contact via Twitter and Facebook.

 

KEY RESPONSIBILITIES

• Continuously monitoring /Tracking the complaints of the brand on outlets, e.g. Twitter and

Facebook.

• Understand the level of the complaint and analyze and manage online statuses.

• Discuss and respond and continuously follow in case of any confusion on complaints and on

updates received.

• Maintain TAT within 5 minutes.

• Email all actionable cases excluding Power Outage, Street Light and Theft cases

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Job Information

How much is the Offered Salary for this role?

Futuready Media will offer salary in the range 1.5 LPA - 2 LPA. The exact salary will be decided based on your skills, experience and interview performance.

Role requires experience in

Domestic - India

Number of positions / openings

10

What is the Min. Experience required for this job?

Futuready Media expects the desired candidate to have minimum experience of 0 years

What is the Max. Experience required for this job?

Futuready Media expects the desired candidate to have maximum experience of Less than 1 Year

Industry

marketing & advertising

What is the Qualification required for this job?

Futuready Media expects the desired candidate to be a Graduate

Degree

Any

Work Shift

Rotational shift

Are there any unique Key Skills required for this job?

Futuready Media expects the desired candidate to have the following skills: B2B - Small & Medium Enterprise Sales

Work Location Type

Office

Location

Mumbai,Navi Mumbai,Thane

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