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Job Role: Shift Incharge
Primary Skill: Customer Support
Experience: 3 Years+
What you’ll be doing:
Introduce new methods and strategies to improve the customer service experience.
Accurately record all the documents and service issues and take strict follow up to the resolution.
Train the junior team members to achieve excellence in customer support.
Make sure the department’s targets are achieved.
Manage the product or service procedure and workflow according to priorities.
General Customer problem solving, assistance, and follow up
Handle flight reservations (New and existing bookings- date change, refunds, name corrections)
Provide prompt and concise Customer services, travel booking, and support
Handle reservations, assist, book, amend and/or cancel Air, Hotel, Car, and Activity
Experience with travel loyalty programs would be advantageous.
Mandatory Skills:
Excellent analytical & problem-solving skills with a self-learning attitude
Team player, self-motivated and creative thinking
Previous Travel Product and Membership Customer Support is mandatory
Strong understanding of the travel industry from the consumer perspective.
Strong empathy and listening skills.
Ability to be adaptable to changing situations.
What we are looking for:
Must be fluent in clear easy to understand spoken English
Must have excellent written and spoken communication skills
Excellent analytical & problem-solving skills with a self-learning attitude
Team player, self-motivated and creative thinking
Previous Travel Product and Membership Customer Support preferred
We Offer:
A very open, collaborative, high-energy, non-hierarchical, no cabin environment, no dress code. Exposure to multiple technologies and tools, with the freedom to learn and grow in any direction.
Betacraft software solutions Pvt. Ltd will offer salary in the range 3 LPA - 4.5 LPA. The exact salary will be decided based on your skills, experience and interview performance.
International - USA
3
Betacraft software solutions Pvt. Ltd expects the desired candidate to have minimum experience of 2 years
Betacraft software solutions Pvt. Ltd expects the desired candidate to have maximum experience of 5 years
Betacraft software solutions Pvt. Ltd expects the desired candidate to be a Graduate
Rotational shift
Office
Pune
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