10 Common Customer Service Interview Questions and Answers
Q.1) Why do you want to work in customer service?
Ans: I have good communication skills and all the relevant skills to be a good customer service executive. I have a problem-solving approach for any critical situation, which makes me suitable for the customer service sector. I have time management skills that make me comfortable with multitasking and workload management.
Q.2) Why should we hire you?
Ans: I have good communication skills with discipline and professionalism. I can maintain good public relations with my communication skills. I will make sure that every customer should be satisfied with the services provided by me as a customer service executive. I will never disappoint a customer with any unprofessional behaviour. These skills make me suitable for this position, where I will have scope for my skills.
Q.3) How do you handle an arguing customer?
Ans: I understand that every customer has different kinds of problems related to products or services. Some customers may get angry due to difficulties with products or services. I will try to understand the reason behind the anger and will focus on resolving that cause of dissatisfaction instead of replying in the same angry tone. I will develop a problem-solving approach for handling such arguing customers.
Q.4) What is good customer service?
Ans: Customer satisfaction is the result of good customer service. Good customer service is a combined result of the problem-solving approach and presence of mind. I will make sure that I have those skills to understand customer problems and resolve them by satisfying the customer issues.
Q.5) What are the qualities of customer service executives?
Ans: In my understanding qualities of customer service executives:
- Time management
- Presence of mind
- Good public relations
- Attentive to customers
- Impactful communication skills
- Service with smile
Q.6) How to maintain customer’s trust?
Ans: Customer satisfaction is the key to maintain a trustworthy relationship with the customers. On-time assistance and punctual problem resolution are the essential factors for a trustworthy relationship with clients. Once a customer is satisfied, he/she build trust with the company/brand. I will always try to be polite during my conversations and win the trust of clients.
Q.7) How to understand customer’s needs?
Ans: I understand that active listening skill is essential for understanding the customer’s needs. To satisfy customer problems understanding the mentality of the customer is essential. My skills of being a good listener and being empathetic are added advantages for this role. I will ask relevant questions politely to understand the situation.
Q.8) How do you keep yourself motivated when people are mean to you?
Ans: I will try to understand that why the client is unhappy with the product or service. I will be ready to face the conversation with unhappy clients with a positive approach to handle their problems related to products or services.
Q.9) How do you respond if you don’t know the answer to a customer’s question?
Ans: If I am not sure of the answer to a customer’s question, I will confirm it from a reliable source before responding to a customer. I will make sure that I don’t misguide a customer with the wrong information. I will go through a proper channel and provide correct information to the customer.
Q.10) What is customer satisfaction?
Ans: Customer Satisfaction is defined as a customer’s happiness with the company’s product, service, and interaction. Sometimes it is defined as how much our products and services are meeting customers expectations. Customer satisfaction is a must for any company’s growth. I will make sure that during my interaction with the customers I help the company meet their expectations.
A customer support job is an exciting job opportunity if you love solving problems.
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