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Technical Support Executive

Posted by WorkSent

Kochin
1 LPA - 5.5 LPA
About Company
WorkSent, formerly known as Eynetech, is a trusted Support partner to Managed Service Providers, Managed Security Service Providers, Internet Service Providers, Datacenters, and SaaS companies. Our journey began in 2015, driven by the mission "Empowering service providers".rnrnWe combine strategic location advantages, exceptional technological expertise, and a dedicated team of skilled technicians to offer you a cost-efficient service package that ensures the smooth operation of your business. Our commitment to excellence has earned us the trust of over 60+ satisfied and growing clients worldwide.
Job Description

Work Experience: 1 – 4 Years

Work Location: Kochi

 

Responsibilities:

  • Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
  • Initiates follow up calls with customers.
  • Responding to client IT support requests via chats, calls, and tickets.
  • Providing technical support via remote access.
  • Update and monitor ticketing systems.

 

  • Essential requirement:
  • Excellent verbal and written communication skills in English.
  • Willing to work in dedicated night shift.
  • Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
  • Good knowledge of working with Windows and MacOS systems.
  • Proficient knowledge of computer systems and their peripherals.
  • Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
  • Minimum 6 months voice experience in International Technical Support.
  • Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage
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Job Information

How much is the Offered Salary for this role?

WorkSent will offer salary in the range 1 LPA - 5.5 LPA. The exact salary will be decided based on your skills, experience and interview performance.

Number of positions / openings

10

What is the Min. Experience required for this job?

WorkSent expects the desired candidate to have minimum experience of 0 years

What is the Max. Experience required for this job?

WorkSent expects the desired candidate to have maximum experience of Less than 1 Year

Industry

Information Technology & Services

What is the Qualification required for this job?

WorkSent expects the desired candidate to be a Graduate

Degree

Any

Work Shift

Rotational shift

Are there any unique Key Skills required for this job?

WorkSent expects the desired candidate to have the following skills: Customer support

Work Location Type

Office

Location

Kochin

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