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Customer support executive

Posted by [email protected]

3 LPA - 5 LPA
About Company
Job Description

We are looking for a dedicated and empathetic individual to join our team as a Customer Support Executive. As the first point of contact for our customers, you will play a crucial role in delivering exceptional service and resolving inquiries and issues in a timely and professional manner. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer experiences.


  1. Provide friendly and efficient support to customers via phone, email, chat, and other communication channels.
  2. Address customer inquiries, concerns, and complaints promptly and professionally, striving to exceed their expectations.
  3. Troubleshoot technical issues and provide appropriate solutions or escalate to the appropriate department for resolution.
  4. Educate customers on product features, usage, and best practices to enhance their experience and satisfaction.
  5. Process orders, returns, and exchanges accurately and efficiently, ensuring company policy and procedure adherence.
  6. Maintain accurate customer interactions and transaction records in the CRM system.
  7. Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to relay customer feedback and insights.
  8. Continuously seek opportunities to improve processes and enhance the overall customer support experience.


  1. Proven experience in customer service or a related field, preferably in a fast-paced environment.
  2. Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
  3. Strong interpersonal skills and the ability to build rapport and trust with customers.
  4. Empathetic and patient demeanor, with the ability to remain calm and composed under pressure.
  5. Proficiency in using CRM software and other customer support tools.
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Job Information

How much is the Offered Salary for this role?

[email protected] will offer salary in the range 3 LPA - 5 LPA. The exact salary will be decided based on your skills, experience and interview performance.

Role requires experience in

Domestic - India

Number of positions / openings


What is the Min. Experience required for this job?

[email protected] expects the desired candidate to have minimum experience of 0 years

What is the Max. Experience required for this job?

[email protected] expects the desired candidate to have maximum experience of Less than 1 Year


financial services

What is the Qualification required for this job?

[email protected] expects the desired candidate to be a Graduate



Work Shift

Rotational shift

Are there any unique Key Skills required for this job?

[email protected] expects the desired candidate to have the following skills: B2B - Small & Medium Enterprise Sales

Work Location Type


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